In the dynamic realm of retail, adaptability is key, and our consultants are well-versed in staying ahead of the curve. With a decade-long legacy in pioneering omnichannel strategies, we continue to lead the charge in shaping the Future of Retail.
Our services encompass a holistic approach to retail transformation, focusing on three core pillars: Omnichannel Retail Strategy and Innovation, Reimagined Customer Experience, and Strengthened Operations. From optimising talent and processes to embedding Environmental, Social, and Governance (ESG) principles into operations, we empower businesses to become agile enterprises equipped for success.
Through our retail supply chain diagnostic, powered by comprehensive data and benchmarking capabilities, we assess companies across key pillars, identifying gaps and guiding strategies to align with best practices. As the industry undergoes Retail Convergence, where traditional and digital retailers vie for market share, talent, and profitability, our expertise helps clients navigate this landscape and position themselves for future success.
Our tailored approach to omnichannel strategy integrates physical and digital realms, enhancing customer experiences and driving profitable growth. From operational and infrastructural enhancements to organizational transformation, we equip businesses with the capabilities needed to implement strategic plans effectively. With access to custom tool kits and extensive retail experience, we empower clients to optimise ecommerce and fulfillment strategies, ensuring competitiveness in today’s retail landscape.
Reduction in fulfillment errors.
Boost in customer satisfaction rates.
Decrease in operational costs.
Improvement in delivery speed.
Biography
A strategy, business growth and market intelligence specialist with 30 years' experience developing profitable and sustainable strategies and identifying and analysing organic and inorganic growth opportunities within the global logistics, postal and express sectors.
During his career, Joel has undertaken hundreds of projects, across many geographies, creating significant value for logistics operators, retailers, manufacturers and other client companies’ businesses, by facilitating growth and optimising processes and costs.
These projects have involved extensive travel to target countries to meet with companies to fully understand the market conditions, different operational requirements, competitive landscapes and distinct customer buying behaviour. This work includes: