Global Supply Chain Management Training
A CSCMP Supply Chain & Logistics Program providing cost-effective, foundational knowledge to advance the skills of your supply chain work force.
Virtually every function that creates value in a company is touched by its supply chain. Ensuring your professionals understand the integrated end-to-end supply chain is a real competitive advantage. SCPro™ Fundamentals prepares entry and mid-level team members to compete in today’s global marketplace.
Achieving supply chain excellence is two-fold. Finding and implementing a cost-effective training curriculum and identifying and positioning the right talent. SCPro™ Fundamentals is tailored for these needs.
SCPro™ Fundamentals Is Tailored To Your Company’s Needs
SCPro™ Fundamentals incorporates a comprehensive assessment based on the 8 learning blocks of the end-to-end supply chain, benchmarking professionals with an individual score reflecting their level of industry knowledge.
Once learning opportunities are identified, SCPro™ Fundamentals delivers a customized learning strategy for each professional. The cost for the exam and the study materials in only $200 per certification track.
Find the best fit for your company. We offer flexible learning options from online courses in our virtual classroom to in-person seminars and workshops, or a blend of both.
Choose The Track That Meets Your Needs
SCPro™ Fundamentals offers your business a comprehensive program to assess and train your supply chain team to operate at the highest level of effectiveness. The program offers 8 training certification tracks that can be taken individually or in combination with other tracks to increase expertise:
- Supply Chain Management Principles
- Customer Service Operations
- Transportation Operations
- Warehousing Operations
- Demand Planning
- Inventory Management
- Manufacturing & Service Operations
- Supply Management & Procurement
Track 1: Supply Chain Management Principles
The Supply Chain Management Principles certification track is a great place to start and is considered to be a ‘launch pad’ to begin your supply chain educational and certification process. It provides a high-level overview of each of the functions in a supply chain. After you complete this track, you will have a broad appreciation for how each of the individual supply chain functions operate and how they are ‘linked’ in a chain to enable organizations to plan and execute product and service delivery to achieve customer satisfaction. Since all of the remaining seven certification tracks are introduced at a high level in Principles, this might spark your interest, enthusiasm, and choice for your next track enrollment.
Track 2: Customer Service Operations
Customer service operations is woven into every aspect of the supply chain; therefore, customer satisfaction and customer retention are of paramount importance for every company. When properly implemented, customer service can be an enabling process and strategy to create customer satisfaction which, in turn, creates pleased and loyal customers. Maintaining these relationships is key for continued sales and repeat business. To provide customer satisfaction at every level, customer service should be embedded in the culture of the organization and needs to be the responsibility of every employee.
This certification track discusses the basics of customer service; sound communications; advice for dealing with challenging customers; the customer order and return processes (reverse logistics); jobs in customer service; and legal concerns.
Track 3: Transportation Operations
The Transportation Operations certification track provides the details for transporting goods. Transportation of goods often requires multiple modes of transportation. The combination of modes can vary depending on cost, values, dimensions, weights, frequencies, time-sensitive delivery requirements, and other special requirements (e.g., hazardous or refrigerated cargoes).
Key elements of this certification track include modes of transportation; transportation technology; company roles and operations within the transportation field; the impact of transportation on the overall economy; sustainability in transportation; and how the field is evolving to meet the projected needs of the future.
Numerous positions exist in each of the various modes of transportation; rail, water, air, road, and pipeline. Other key positions also exist in customs, freight forwarding, brokering, and transportation security to support the actual movement of goods.
Track 4: Warehousing Operations
The Warehousing Operations certification track provides the basics of warehousing operations, including distribution centers and fulfillment centers. Key elements of the track include the role of warehousing and distribution centers in the supply chain, and the other key functions of processing goods: receiving, movement, storage, picking, packing, and packaging. Other value-added processes, like cross-docking and kitting, are presented as they are routinely used in warehousing and distribution centers like Amazon and Walmart. Additionally, the Warehouse Management System (WMS) is presented as the back-bone that enables the warehouse to function effectively and efficiently.
Warehouses, fulfillment centers, and distribution centers have an ongoing need for personnel in a wide range of functions including material handlers, pickers, packers, forklift operators, and IT specialists for the WMS.
Track 5: Demand Planning
Demand planning is often considered the “engine” that drives a business and requires collaboration and inputs from all departments to be successful. The Demand Planning certification track presents the details necessary to create and utilize a forecast to build an actual demand plan. Forecasting is a process that predicts customer demands. The demand planning process uses the forecast to develop a plan that ensures inventory levels are appropriate to meet the predicted demands. The demand plan is used to create requisitions for the procurement department to obtain the needed goods and services. It is also used to plan manufacturing work orders to turn raw materials and components into finished goods.
Analyst and planning positions in a demand planning organization give individuals with a strong foundation of skills to be successful in every aspect of the broader supply chain organization.
Track 6: Inventory Management
The Inventory Management certification track provides the details to effectively plan for and manage inventory levels to satisfy customer demands and maximize organizational profitability. Inventory management personnel focus on achieving a balance of sufficient supply to meet customer demand. Ineffective planning can result in insufficient inventory levels, resulting in lost sales or excessive inventory and financial write-offs of obsolete stock. This track also covers the importance and use of inventory in the supply chain; exposure to different types of inventory; techniques for effectively managing and controlling inventory levels; the relationship between forecasting and inventory management; and the financial impacts of inventory investments.
Since inventory is a critical aspect within any organization, employers have an ongoing need for skilled personnel to plan, analyze, replenish, and safeguard all assets.
Track 7: Manufacturing and Service Operations
The Manufacturing & Service Operations certification track provides a key element of the operations organization in a company. It is chartered to provide and manage resources and to convert raw materials into finished products. This certification track discusses the basics of manufacturing and service operations for effective interface with other elements across a supply chain.
This certification track includes the role of manufacturing and service operations; linking market requirements with the selection of manufacturing processes; facility location strategies; facility layouts; the importance of production planning and control in synchronizing operations; the importance of quality management and performance measurement; and the impact of emerging technologies in operations.
Some common positions in a Manufacturing & Service Operations organization include assembly operators, machinists, welders, production planners, service technicians, and quality assurance personnel.
Track 8: Supply Management and Procurement
The Supply Management & Procurement certification track presents the details of how goods and services are ordered by converting purchase requisitions, created by the demand planning organization, to purchase orders that are issued to suppliers. In this track, specific emphasis is placed on supplier identification, selection and approval, sourcing activities, negotiations with suppliers and the overall systematic selection of goods and services. Technology innovations along with numerous options for transportation modes enable procurement organizations to source items globally to achieve the best value solutions to fulfill their requirements.
Numerous positions often exist in procurement organizations and they are referred to as buyers, sourcing analysts, commodity experts, and subcontract administrators.
To access your purchased course: Log into your Logistics Academy CSCMP account, go to My Account, click on the Purchased Courses menu tab.
The Center for Supply Chain Education at Broward College and the Council of Supply Chain Professionals (CSCMP) have partnered to deliver the SCPro™ Fundamentals Certifications program. Through this program you have easy access to online education in the eight cornerstones of Supply Chain Management, to prepare for the corresponding certification exam. The online content includes interactive activities to help reinforce the concepts, with online practice quizzes. Each course includes a PDF of the entire curriculum, including practice quizzes, ready for printing if that suits your learning style. Certifications are awarded by CSCMP.
The coursework was developed by subject matter experts in the field of Supply Chain Management, with guidance and review by an academic team. SCPro™ Fundamentals is certified by the Council of Supply Chain Professionals (CSCMP).